FREQUENTLY ASKED QUESTIONS
If you want to send parts of your order to different addresses, please put them through as separate orders, as we do not have the facility to split your order. We are only able to send your order to one address.
You can only add items to an existing order if that order has not been dispatched yet and the items are going to the delivery same address. We will recommend that you contact us as soon as possible (ideally within 24 hours of placing the initial order). To add items to an existing order, please get in touch with us at firstname.lastname@example.org and we will send you a PayPal invoice for the additional items.
Yes. Simply fill the desired address in the ‘shipping address’ section during checkout.
In the first instance, please use your postal tracking number to track your delivery at the Royal Mail or courier website (this information will be in your order confirmation email). If you are still having difficulties, then please send an email to our Customer Support at email@example.com and we will get back to you as soon as possible.
Click the “My Account” link to check your orders status.
Use the postal/courier tracking number in your order confirmation email to track your delivery at the specified courier website.
Please email our Customer Support team with the details of the time of your order and your postcode including the order number.
Please note that if your order has begun processing or has been dispatched, it will not be possible to amend your order. However, please email ASAP (within the first 24 hours) after placing your order and we may be able to do this for you.
Please see each individual item page for more information on the availability of each item. You will receive a dispatch confirmation when your order has shipped together with the tracking information within 24-48 hours of shipment.
Unfortunately, we are not responsible for lost or stolen items.
Unfortunately, if you provided an incorrect address at checkout, we cannot take responsibility for this.
Sometimes the courier company marks a package as delivered even though it is still in transit. Please give them some time, it is most likely on its way to you.
1) Click the “My Account link at the top right side of our site.
2) Complete the required fields
3) Follow the prompts to complete account set up. Your information is kept completely private and
Click the “My Account: link at the top right hand side of our site to edit your account information.
Click the “My Account” link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. Follow the instructions to reset your password.
Please contact customer support at firstname.lastname@example.org to arrange returns.
To order a Memory Keepsake Bouquet, please click here to go to the product page. Once you have chosen your preferred size, please add the item to cart where you will have the option to specify any special requirements in the ‘Notes’ box before you check out and pay for your purchases. Don’t forget to specify if you have a strong preference for (or against) a particular colour scheme.
Once you have successfully paid for your Memory Keepsake Bouquet, you will get a confirmation email telling you where to send your clothes. We recommend that you send your clothes to us by recorded delivery for your peace of mind (ToshCreations is not liable or responsible for items lost en-route to us).
Each Memory Bouquet Keepsake is unique and the final colour will depend on the colours of the clothes that are used. Please bear this in mind when selecting the clothes that you want. Additionally, if you have a strong preference for (or against) a particular colour scheme, then please specify this in the ‘Notes’ box at checkout.
All the clothing in our baby clothes bouquets and clothing cupcakes are brand new and high quality, sourced from leading baby brands. We do not use one specific brand.
Each item of clothing is cotton with the exception of a knitted hat occasionally.
Whilst the clothes are still in the bouquet, you do not have to do anything special to them for the ‘flowers’ to maintain their shape.
However, once the clothes have been unravelled, please follow the manufacturer’s care instructions on the clothing labels. We would recommend washing the clothes before wearing them for the baby.