We are confident that you will love your purchases from ToshCreations but if you are not satisfied with your orders items are returnable for the full purchase price as long as they are returned within 7 days intact, undamaged or stained and in the original condition and packaging.

Bouquets must still be within the cellophane wrapping with bows and all other embellishments attached. Clothing in bouquets, cupcakes and lollipops must not be unravelled, stained or damaged in any way.

Return postage is non-refundable (unless the product is faulty) and the buyer is liable for any charges incurred if you return goods. It is advised that a tracked, signed-for service is used to return items to avoid disputes.

*Please note that custom-made or personalised items are non-refundable since they are crafted to your specifications*

If your order is returned by the postal or courier service because they were unable to deliver it, we can resend it to you but you will have to pay the delivery fee again.